Terms & Conditions 


They’re REAL Lashes offers an appointment only basis; we are setting aside time specifically for you when you book an appointment.


A minimum of 24 BUSINESS hours notice must be given to reschedule or cancel appointments. Not showing for your scheduled appointment will result in a cancellation fee of 100% of the service charge.

Not giving 24 hrs notice will result in a cancellation fee of $50.00 service charge.


 A credit card will be required by all guests to secure appointments; by agreeing to our booking/cancellation policy, you authorize They’re REAL Lashes to charge your credit card on file per cancellation policy. 


Please, be considerate of other clients' scheduled appointments and arrive on time or your appointment may be shortened.


*As a courtesy to our clients, They’re REAL Lashes offers appointment reminders through text, email and/or phone. We will collect your contact info at the time of booking your appointment and on your client intake form with your permission.



They’re REAL Lashes will send you a confirmation reminder of your appointment 24 hrs prior to your appointment. It is ultimately your responsibility to remember your scheduled appointments.  IF you NO SHOW your appointment, They’re REAL Lashes will charge a no-show fee of 100% of service.

**By making appointments with They’re REAL Lashes you are agreeing to these terms.





While we love children, we respectfully request NO children while you are receiving service...This is to ensure that your lash artist can then concentrate 100% on you and your treatment and that every guest within our spa is not interrupted. It is against health and safety obligations to have children in the spa unsupervised. If you arrive with your children without prior discussion with us your treatment may be refused with full cost owing.  We thank you for your consideration, co-operation and understanding.




All appointments are held on an appointment only basis. *We charge a specific service fee for the allotted time and service. How full your lashes will look at the end of your touchup appointment will be greatly affected by how many lashes you have when you arrive for your appointment. Please, keep this in mind when determining how long to wait to schedule your refills, as we require all our lash clients to return every 2-3 weeks.


*If you have been rough on your lashes in between fills and have lost more than normal, additional time may be needed at an ADDITIONAL COST.  


If you are a new client who currently has eyelash extensions applied by another facility, we will require a consultation before scheduling a lash fill, cost and time will be determined when you arrive. Due to liability reasons, we normally do not fill lash extensions applied by another facility unless they meet They’re REAL Lashes standard of quality.


Being on time and having clean lashes ensures you get the maximum time for lash application, every minute counts with eyelash applications. Unfortunately, additional time can not be given to clients who arrive late to their appointment or arrive with dirty lashes (ie: liquid eyeliner, mascara, goopy/sleepy eyes).  Arriving on time for your lash appointments is important to ensure your treatment time is not cut down, as we need to stay on time.  Do not drink coffee, tea or caffeine based products before arriving for your lash appointment, this will make you fidgety and need to use the restroom repeatedly; you will not be able to get up to use the restroom once your eyes are closed and application has begun.


Arriving to your appointment:


Please arrive with 10 minutes to spare for your appointment. This allows you to start to unwind, relax, and visit the restroom. Arriving late to appointments requires your lash artist to shorten your appointment time, so clients following you are not held up. Full fees will still be applicable, therefore, it really is in your best interest & comfort to be on time.  Unfortunately, additional time can not be given to clients who arrive late to their appointment.





Any reactions to eyelash extensions are not foreseeable by They’re REAL Lashes skilled & trained staff (or even by you).  All care is taken to ensure your safety.  We will go over your intake form with you and any contraindications, such as allergies.  No refunds will be issued for reactions, however, They’re REAL Lashes will offer a Free Lash Removal should this unfortunate event occur.  We kindly ask that you contact They’re REAL Lashes immediately if you become aware of any type of irritation so we may assist you as quickly as possible.


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Your satisfaction is important to They’re REAL Lashes as we take pride in offering high end artistry, and ensuring that you are 100% happy with your service.  All Licensed Professionals give their best every day, and if you would like them to be recognized, or think there is room for improvement please, email us with your feedback or REVIEW us online!


Have a beautiful day! 



@theyrereallashes | #lashesbytatiii